Customer Service Excellence

Is your organisation tackling Customer Service Excellence?

For public services, unlike private business, avoiding demand altogether is the ultimate goal. Our work on demand management across the public, private and third sectors has led us to develop the Customer Service Excellence programme.  

To help you achieve Customer Service Excellence, we are offering a customer focus assessment, drawn from lessons learned across all three sectors. We will use our Customer Focus Wheel to check and challenge your current performance and ensure failure demand is removed.  On top of this we will ensure that you are monitoring the right things and coach your team in how to have the right conversations.

 

To get your FREE guide to Customer Service Excellence, please fill out the form below and you will be redirected to the download page.

By filling out the form below, you are consenting to our use of your details to process your request and follow up contact regarding the information that you download and to proceed to the download of your selected publication. To read more about our GDPR compliance, please go to https://www.iese.org.uk/iese-privacy-statement.