Public Sector Transformation Awards 2020

Church House - London
4 March 2020 - 6:00pm to 11:00pm


Sponsored by The Berkeley Group, Assurity Systems Ltd, Netcall, MJ and The Brand Surgery


Congratulations to all of our shortlisted finalists for the Public Sector Transformation Awards 2020. We will be announcing the Gold, Silver and Bronze winners in each award category during the awards ceremony. 


This year iESE celebrated 11 years of the Public Sector Transformation Awards, and the event shall be as glamourous as ever. Every year we receive hundreds of nominations from local authorities across the UK to achieve Gold, Silver or Bronze in each category of these Awards, which will be held on 4th March 2020. The awards ceremony is sponsored so that no public money is spent on the event and each winner is provided with free places in recognition of their efforts in improving their local areas.

Photographs of the 2020 UK Public Sector Transformation Awards have been uploaded to the iESE Awards Facebook page which are available for you to download.

The winners for the 2020 Awards are set out in the Special Awards issue of Transform Magazine, which you are able to view online or download a copy.

This year our awards ceremony was LIVE STREAMED on our Facebook page - which is available to view for those who wish to watch the event. 


Award Categories 2020

Council of the Year 2020

Fire & Rescue Service of the Year

Police Service of the Year

These awards will be presented to a Council, a Fire Service and a Police Service deemed outstanding in transforming the delivery of its services. The winners will be announced on Wednesday 4th March during the awards ceremony.


Asset Management and Regeneration
This award is for innovative local authority-led projects that use assets to deliver proven benefits to communities.

Finalists: Essex Police with Kent Police | Mid and East Antrim Borough Council | National Police Estate Group


Best Transformation Team
This award recognises a team who has made an exceptional contribution and long-term positive impact in their organisation through a series of transformation and continuous improvement. They continuously look for new ways to innovate and push the boundaries of local public service deployment.

Finalists: London Borough of Bromley | London Borough of Havering | South Staffordshire Council


Communications Award
No matter the budget, topic or channel, we are looking for excellence in public service communications campaigns; in particular the campaigns that made a real impact.

Sponsored by The Brand Surgery

Finalists: Adur and Worthing Councils | Dorset Council | London Borough of Havering


Community Focus Award
This award is for the initiative that does most to reinvigorate the local community.  This might be for a major programme of regeneration that creates economic opportunity for the local area or initiatives that engage the local community, creating greater resilience, better life chances and less dependency on public services.

Sponsored by Berkeley Homes

 Finalists: East Ayrshire Council | London Borough of Barking and Dagenham | Thurrock Council


Customer Focus Award
Celebrating organisations that deliver outstanding service to their customers, this Award recognises those that, firstly, demonstrate the link between excellent customer service and improved value to the bottom line.

Finalists: Cornwall Council | Essex Police | Isle of Wight Council 


Best Use Of Digital And Technology
This award is for the innovative use of digital tools and technology, from remodelling existing services, to creating totally new services that lead to an improved outcome and build dynamic local public services.

Sponsored by Netcall

Finalists: Babergh and Mid Suffolk District Council | Cumbria County Council | East Ayrshire Council


Award For Efficiency and Effectiveness
This organisation has harnessed the real potential in their organisation, delivering elevated performance and creating efficiencies.

Finalists: Metropolitan Police | Norfolk Constabulary | Spelthorne Borough Council


Green Public Service Award
This award recognises, rewards and promotes environmental best practice across the public sector in the UK. This organisation has shown how they have helped the environment and improved sustainability not only in their organisation, but their surrounding community.

 Finalists: Barnsley MBC | Isle of Wight Council | Royal Borough of Kensington and Chelsea


Award For Innovation
This award is not only open to the public sector but also private or third sectororganisations.This award is for developing and/or bringing to market new innovative technologies or facilities that can transform the delivery of a local public service.

Sponsored by Assurity Systems Ltd

Finalists: Civicance Ltd | HCL and Greater Manchester Police | Mind Of My Own Ltd


Intelligent Public Service Award
This award is for the better use of data in better decision making, transparency and understanding community need, as exemplified in the Local Government Association’s Intelligent Council Initiative. â€‹

Finalists: London Borough of Barking and Dagenham | South Staffordshire Council | The Improvement Service


Transformation in Heath & Social Care 
With increasing demand and reducing budgets, re- thinking the delivery of care services is essential. Submissions can be based upon transforming access to services, remodelling the service, working in partnership or a combination of all three. The winning submissions will have demonstrated the greatest impact for customers of health and social care. 

Finalists: Bracknell Forest Council | Durham Constabulary | Isle of Wight Council and Partners


Working Together Award
This award is for simplifying the way that residents and local businesses deal with public services, bringing together multiple contact points, removing the barriers between organisations and moving resources closer to the customer. 

Sponsored by The MJ

Finalists: 3C Shared Services Building Control | Office of the Police and Crime Commissioner for Hampshire | South Staffordshire Council


Our Public Sector Transformation Awards 2020 is a proudly sponsored event. Click here to see our sponsors.


If you are interested in sponsoring a category for the event, please go to our sponsors page.