Graham has worked on end-to-end transformation projects in the public sector for 25 years. After starting his career in railway signal engineering with London Underground, he moved into project management in 1990.
Over the next five years he led almost 20 local government implementations across planning, land charges and IT systems, before joining Charteris as a management consultant, developing customer-centric models for health & social care providers.
He led customer journey mapping projects for 16 councils across the south-west (as part of the South West REIP programme) and has led care transformation programmes for Wilthshire Council as well as the London tri-borough partnership. He is an expert with experience of working at all levels of the sector.